Returns WharfSydney, Australia

A returns address in Australia for overseas sellers

Your customers send it back to us, not across the Pacific.

Returns go to our Sydney PO Box. We open every parcel, count every item, and send you the total every Monday — from $3 an item when you leave the goods with us.

Ask for a quote →
Returns processing bench and shelving inside a Sydney storage unit
A returned knitwear item being unpacked on a workbench beside a barcode scanner Returned parcels and satchels stacked on a table
Option one

Refund, and write it off.

You lose the full item value. Sensible under about $25; painful above it.

Option two

Pay to fly it home.

~AU$20–30+ a parcel for an international label, often more than it resells for, and weeks in transit.

Option three

Post it across town to us.

Domestic postage plus from AU$3 an item. Received, counted and reported every Monday.

Four steps. You never touch the parcel.

  1. A Sydney PO Box, just for returns

    Put it, with your client code, on your store, marketplace account or returns platform. Nothing else in your process changes. You get our full facility address for your own records once we work together.

  2. Every parcel opened, every item counted

    Your customer's tracking shows the return as delivered when it reaches our PO Box — that's your proof for the refund. We open each parcel and count the items. Grading, photos, repacking or forwarding are quoted to the job.

  3. One number, every Monday

    How many items arrived for you the week before. It's also the number your invoice is based on.

  4. Walk away, or have it sent back

    Leave it and title passes to us — no storage bill, no disposal fee on anything resellable. Or we hold it and ship it to you in bulk.

Laptop on a packing desk beside wrapped parcels
What you get

One number on Monday, not a flood of notifications.

Tracking already tells you each return was delivered. Every Monday we confirm how many items arrived for you the week before — nothing to reconcile. Need contents listed or photographed? We'll quote it.

$3

from, per item, when you leave the goods with us. AUD, GST registered.

Priced per item, not per pallet.

No setup fee, no monthly fee, no minimum volume, no lock-in. Everything beyond receiving depends on the goods and the job, so we quote it. Tell us the product category and what you want done, and you'll have a price in two business days.

  • Receive, open, count & Monday reportfrom $3.00 / item
  • Clearing what you leave with usincluded
  • Inspection, grading & photographsquoted
  • Repack, relabel or send an item onquoted
  • Storage & bulk return to youquoted
  • Disposal of pure wastequoted

For context, Australian 3PLs typically charge $3–$8 per returned item for handling alone, before account fees, setup and minimums.

Storage tubs on racking and a shrink-wrapped pallet ready for freight

A working warehouse, not a forwarding address.

Returns Wharf is a Sydney returns-handling operation. We already receive, count and clear customer returns for an existing client every week — over 500 items — and resell whatever can be recovered in bulk through Australian auction channels. We're now taking on a small number of additional sellers.

Returns Wharf · registered Australian business name · ABN 87 307 514 291 · GST registered · Chiswick, Sydney NSW

Tell us what you sell and where it comes from.

Product category, rough monthly returns into Australia, and what you do with them today. We reply to every enquiry within two business days.

hello@returnswharf.com.au